Policy & Warranty
For full details on our company policy and warranty information please check the following link:
Order Cancelation Policies:
Canceled orders are subject to a 6% processing charge.
Order / Item Return Policies:
30 Day Return Period: The return period is the 30 day period from the time of purchase that the product is eligible for refund or exchange. - A 15% restocking fee will be charged on all merchandise returned for a refund. - Refunds do NOT include freight or shipping and handling charges.
After 30 days the product is not eligible for return or exchange. - All refund & exchange items must be in original sellable condition, with all original packing, manuals, and software. All packages opened are subject to a 15% restocking fee. -Returns on systems and opened items which cannot be resold as "new" are subject to a 15% restocking fee. - Refunds requested will reflect current prices for those items. This is in addition to the 15% restocking fee that is applicable to any items returned for refund. - We do not accept software returns. Special order items are not eligible for return. Purchases older than 30 days are not eligible for return, exchange, store credit or refund. These items would be covered under the "manufacturer" warranty. Individual components carry a manufacturer's warranty only. CPU Solutions does not warranty these items outside of the 30 day return/exchange period.
Software sales are final. CPU Solutions, Inc. will not accept any returns for software. All refunds or credits will either be placed back on the Purchaser's credit card, or will be in the form of company check. Up to 30 days (from date we receive returned merchandise) may be required to process refunds.