Order Cancellation & Return Form

Order Cancellation Policy

• Before Processing: Orders canceled before they are processed will not incur any cancellation fees.
• After Processing: Orders canceled after processing are subject to a 6% processing fee.

Order/Item Return Policy

30-Day Return Period:

• Products are eligible for return or exchange within 30 days of the purchase date.
• Restocking Fees:
  • A restocking fee of up to 15% will be applied to all returned items for a refund.
  • A minimum restocking fee of 4% will be applied to items returned in "as new" condition.
  • Opened packages are subject to a 15% restocking fee.
  • System returns and opened items that cannot be resold as "new" are subject to a 15% restocking fee.
• Refund Details:
  • Refunds will not include original freight or shipping and handling charges.
  • Refunds will not be issued for physically damaged, altered, or improperly packaged items.
  • Refund amounts will reflect the current price of the returned items.
• Return Conditions:
  • All returned items must be in original, sellable condition, including all original packaging, manuals, and software.

After 30 Days:

• Products are not eligible for return, exchange, or store credit after 30 days.
• Items beyond the 30-day return period are covered by the manufacturer's warranty.
• Individual components carry only the manufacturer's warranty. CPU Solutions, Inc. only warranties their built systems outside of the 30 day return window.

Software Returns:

• All software sales are final. CPU Solutions, Inc. does not accept software returns.

Special Order Items:

• Special order items are not eligible for return.

Refund Processing:

• Refunds or credits will be issued to the purchaser's credit card or via company check.
• Please allow up to 30 days from the date the returned merchandise is received for refund processing.