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You guys are really great. The ease
of choosing a system
is exceptionally easy. Technical
support personnel are really helpful
too, I need an exchange and you guys
were so courteous. My RAM became bad
after 3 months and it was exchanged
with a new one in 2 days.
Way to go guys!
Syed Ahmed -- Systems
Engineer |
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I have bought machines from both
Dell and Gateway in the past and I
can honestly say they don’t come
close to the customer
care/commitment that I experienced
with CPU Solutions. I’m very happy
that I purchased my new computer
from your company and I just wanted
to write a quick note to express my
appreciation.
Paula was very helpful with the
process of selecting the best
components that matched my needs.
She was very patient and fully
explained every component
capabilities. At no time did I feel
I was being “oversold”. I was able
to select the best components that
meet my needs and most importantly
save significant money vs. the
national name brand machines that
would be comparable.
I’m also truly thankful of Bo’s
professional expertise in computer
building and competent testing. He
with out a doubt was one of the most
helpful representatives of any
computer manufacture that I have
ever dealt with. I feel confident
that I have a great computer that I
know works well, has been tested and
most importantly is exactly what I
wanted to have built. It is my
ultimate computer and it is one of a
kind. Thank you Bo!
Anyone looking to purchase
components or have a computer built
for them should give CPU Solutions a
call. You have a great team and have
earned my highest recommendation,
Thanks again, |
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Jeff Hansen |
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Thanks! I received my order Friday
morning, and just finished setting
it up. This is the second upgrade
system I have purchased from you
(but have referred you to
several others who wanted to upgrade
theirs, or build a new system) and I
am very impressed by the system I
received!
I am a Michigan Tech student
studying computer science, and you
guys are really the best
system/parts supplier near the U.P.
of Michigan. The quality of the
parts you sell is top-notch, you
have the best customer service and
fast shipping, and I love the new
cases that you have been stocking! I
am always impressed by the way
you've always 'gone the extra mile'
by shipping FedEx when I paid for
UPS ground, or upgraded my CPU to a
higher speed because of fluctuating
prices, when it would only cost a
dollar or two more. Keep up the
good work!
Thanks again, I really love my new
system, and I will continue to refer
my friends to you in the future! |
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Kevin Peltola |
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To Whom It May Concern:
Paula, the person who helped me with
my order, told me that I should
email you my positive comments about
my experience with your company. So
I am.
I'd put in an order with another
online reseller, and got absolutely
ignored by them. I think they went
out of business or something. So
when I started looking for another
online computer reseller, I was very
leery about ordering online from
anyone save the big names like Dell
and Gateway. But as those companies
offer zero value to the computer
literate, I finally decided to try
your company.
I called your sales line three times
and got three different people, all
of them very informed, polite and
enjoyable to talk to. They answered
all of my questions fully. When I
finally ordered, the person who took
my order assured all of my fears
with her warm, personable manner
and general friendliness. Problems
that popped up with my crappy credit
card company were quickly resolved
by Paula, and I had my brand new
computer a week later! The best
part is that it worked without
incident, even after I'd read some
harsh reviews of the
motherboard online. I've since put
it through the paces and the machine
has exceeded all of my
expectations. I know this is long
winded, but I've made few purchases
over the years that have made me
this freakin' happy. I've already
given you guys rave reviews on
ResellerRatings.com, but if
there's anything else I can do to
help spread the word about your
company, let me know. |
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Joe Hacking
Allston, MA |
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Good morning
I bought several components all very
high quality and working fine. Don’t
think I have encountered a nicer
more knowledgeable gal than Paula,
sure is a pleasure to talk to
someone very intelligent and on
the ball but yet so very cordial.
Wow what a gal. Also had excellent
service from Bo hey with these kinds
of people, what a pleasure to do biz
with you!! |
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Sincerely
Wayne "jurgy" Jurgensen |
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I had a client with a software
problem that required replacement of
ten computers in two networks, ASAP.
After calling, talking with, and
receiving bids. I selected your
firm, not just because of the
price. But because after talking
with Paula I felt that that she
would make for sure that my needs,
in regards to the order and
shipment, would be full-filled. I
was right. Unfortunately, good
service isn’t the norm in this
E-world. For this reason I thought
it important to send you this
e-mail. |
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Terry |
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I just wanted to thank you for your
quick response to my concern. I very
much appreciated it, and wish that
other businesses would follow
through like this. As you probably
know, that level of customer service
is sadly lacking in this world
today. Again, thank you very much. |
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Dan A |
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I have bought machines from both
Dell and Gateway in the past and I
can honestly say they don’t come
close to the customer
care/commitment that I experienced
with CPU Solutions. I’m very happy
that I purchased my new computer
from your company. Anyone looking to
purchase components or have a
computer built for them should give
CPU Solutions a call. You have a
great team and have earned my
highest recommendation. |
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Jeff H. |
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I just want to say thanks to you and
Clayton and your company for being
so prompt on the order of this
machine and the help after it was
received. I am looking forward to
doing more business in the future
with your company as I have a least
2 more upgrades coming in shortly.
Thank you again. |
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Satisfied Customer
Korey |
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I ordered a motherboard from CPU
Solutions via their website late on
a Sunday evening and was nicely
surprised finding it on my door
steps the following Wednesday after
work. I had some trouble with the
BIOS settings and thought I had lost
the motherboard in a matter of 10
minutes from installing it. However
an email I sent that evening was
promptly answered the following
morning with instructions on how to
solve my troubles. After following
the technician’s instructions on
setting the jumpers according to my
CPU the computer booted up into the
OS. The email response time from
their technician Bo was within 5
minutes of me sending them and
helped me out tremendously. I will
certainly use this company in the
future and appreciate the swift help
and knowledge Bo provided. I would
recommend CPU Solutions to anyone
looking for fast shipping times and
friendly and knowledgeable
technicians. |
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Ezy |
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I have dealt with Maureen and Bo
both and in my opinion they both
went above and beyond any of your
competitors. I have always felt
better about buying locally but on
my first order, Maureen changed my
mind about mail-ordering stuff from
out of state she explained
everything in great detail.... now
that I have ordered from you I know
I will deal with you Many times in
the future... to be honest I'm going
to send all my friends to you. Thank
you both for being so knowledgeable
and your customer service skills are
more than I ever expected. Trust me
I won't be going anywhere else
anytime soon. Keep up the good work,
and these 2 deserve some recognition
for the service they provide us
customers.
P.S. Is there an e-mail address so i
can e-mail a supervisor or someone
else to let them know this also |
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Thank you again,
John |
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Thanks Bo,
I figured it out this morning. I
double checked the jumpers on my
motherboard and they had the DDR
Ram/CPU frequency set to 100. I
figured it had to be a motherboard
problem when I couldn't adjust the
frequency in the BIOS. I was going
to send another e-mail saying that I
figured it out, but I didn't want to
clog up the tech support mailbox. I
do appreciate your response though.
I must say that I have received
better support and information from
CPUSolutions than I have from any
other computer manufacturer or
supplier. |
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Regards,
Sam |
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Thank you very much for checking out
the problems and fixing them so
quickly. I really appreciate your
help. I listed the problems here for
your reference. The floppy drive was
working in the most time,
occasionally it did not work. The
network card was not working
properly in the most time, but
sometime it worked. When downloading
file from internet, networking did
stop to work suddenly. The video
card (64MB AGP) did not work
sometime. You checked and repaired
the computer so carefully. I impress
that you gave us so good services.
It helps us to perform our project
in the schedule. Thanks again, have
a good day! |
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Chong |
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I purchased a PC from you about
three weeks a go. I just wanted you
to know that I am very pleased with
it. Also wanted you to know that
your service people are quite
helpful and professional,
particularly Bo. He is knowledgeable
and courteous to the customer --- a
rare combination nowadays. The only
thing I found uncomfortable about
this whole experience is the lack of
an 800 service number. For instance
if something gets connected up wrong
in the PC that you put together I
don't think it is right that the
customer has to pay the long
distance charges to get it fixed.
Other than that I would and will
highly recommend your website as a
place to purchase equipment. |
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Thanks,
Bob |
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Dear CPU Solutions. I just wanted to
send you a thank you email. I
received all the parts I ordered on
time and in excellent condition. I
ordered a DVD-ROM and a burner from
another company and the parts
haven't arrived yet and it's coming
from a place that is a few cities
away. Also I ordered them the same
day I placed the order with your
company. I will never order from
them again...but I will from CPU
Solutions. I look forward to giving
you more of my business. I'm
starting up a computer building
company soon and I need a place to
buy parts from. Thanks again. |
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Anthony |
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Greetings,
I recently made an order online with
your company and must say I was more
than pleased with the entire
process. My order was less than
$200.00 but you all treated me like
it was $2000.00.
Before I made my order I called your
store to check out the operation. If
I can't communicate with the staff
then I am not wasting my time and
energy hoping the products and
support are satisfying. When I
called, a young man answered the
phone. His last words of the
greeting were "May I help you". When
I heard that I was already
impressed. After talking a few
seconds I started with my questions
and needs. The gentleman was
knowledgeable and listened to me.
Never did he cut me off in mid
sentence or say "no you’re wrong
about that". After he helped me with
my decision I asked about an over
the phone order or online. He said
it was totally up to me; whatever
was convenient with me! Now there
you go! Customer Service that stayed
focused on me.
As for the promptness of the
delivery, I made the order late in
the afternoon and received the
tracking number the same day. I
received the package on the
following Monday, a day early. SUPER
PACKAGEING!
I was so impressed with everything;
I called your store today and spoke
with a young lady, again answering
the phone with readiness to help. I
told her I just wanted to commend
your company on such great service.
The young lady was so appreciative
of the call and I could tell that
she was excited. That's how you make
it work. If your employees work
together as a team and the
excitement of a compliment is shared
by all, then that shows a wonderful
foundation.
The E market is so impersonal. But
you guys have personality and great
pride. I wish you the best of luck!
I'll be adding your link to my small
web site. |
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Respectfully
Darrell |
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I just wanted to send a thank you
note to you guys. I have been
ordering things off your website for
well over a year and every time I
order the order is well over $300. I
just wanted to commend how fast
things are shipped, all the things
that I got where exactly as
described on the website. I have had
ZERO problems with the things I have
gotten from you. I work as a “Tech”
at the H.J. Heinz Corporation and I
have recommended your website to
100’s of people. Really a SUPER job. |
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Thank You,
Greg |
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Subject: Thank You
Bo, I changed the connectors around
per your information. I also went to
the ECS web site and got the correct
pins for the rest of the case wires.
Why is the owner’s manual that came
with the motherboards case wires so
different than the one on the ECS
website. I hooked the case wires up
per the manual I down loaded from
the web site and the power came up.
I will be checking the rest of the
board out for the next two days. I
will let you know if everything is
up and running after Thanksgiving.
Have a nice turkey day and thanks
again for your help and you have
been the most down to earth tech
that I have worked with in a long
time. If you ever need anything from
me down this way just let me know. |
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Job well done Bo,
John |
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Bo - I really should have (1) sent
this sooner and (2) be sending this
to the person you work for (if you
can give me his or her e-mail
address).
Regarding RMA # 1479 - I would like
to express my sincere appreciation
for the terrific and timely level of
technical support I received on a
barebones system which was having a
problem. Bo Bracy did a super job of
jumping into the problem and
resolving it in a most expeditious
and efficient manner. More than that
the manner in which I was kept
informed virtually every step along
the way impressed the heck out of
me. Needless to say when you receive
an RMA on a Friday noon and get it
turned around by the following
Tuesday - that is SERVICE. I will
DEFINITELY come back to CPU
Solutions for all my future upgrade
needs and have been praising your
merits and your prices to my
friends. |
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Thanks again,
Bill |
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I just wanted to say thanks. I have
ordered two systems from you before.
They both took around 33 hours to
get to my door from the time that I
ordered. That's amazing! |
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Thanks again.
Brian |
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