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06. Are you using a power strip or surge protector and if so is it set to the “ON” position. Power strips normally have a light in the switch or on the bar somewhere to designate they are getting power. 07. Is the outlet and / or power in the room working properly? Do you have any other devices plugged in near the system that are working. A lamp or clock is usually a good thing to verify this with. 08. When you press the power button does the system attempt to boot at all? Do you hear any fans spin inside it and do any lights come on in the front of the case. 09. Is the monitor plugged into the correct VGA connection on the system. If you have a video card inside your computer and onboard video on your motherboard make sure you are plugging your monitor into your video card. A video card disables onboard video by default when it is installed into a system. If you are plugged into your onboard video you will most likely only get a black screen. The video card VGA connection is usually located near the lower portion on the rear of your system. [Near your PCI slots] 10. If you have a window kit or side panel you can remove, peek inside the system and see if you can see an LED lit up on your motherboard. Some motherboards have an LED located near the PCI slots or the memory slots that emits a green glow. If you have one in the system and the motherboard is getting power from the power supply you should be able to see a little green light inside the system. 11. In some computer cases, parts can get bumped loose during shipping. The most common part this can happen with is the video card and this is usually in cases that use a retention arm system to hold in PCI cards. If you are comfortable going inside your system check to make sure your video card did not get bumped loose. It’s always a good idea to try reseating the card even if it looks like it is firmly installed. I had a customer who called once, who was very upset his computer was not turning on. I asked him if he had tried reseating the video and he claimed he had already done that. [Thinking the problem was with our parts.] He then called me a couple days later and told me when he finally calmed down he “actually” reseated the card several days after I recommended doing so. His system began to POST immediately after doing this. 12. Does the computer boot at all? I have seen some computers that go through the POST and then hang. Or seem to freeze during boot up. After trying everything, some customers walked away when the system seemed to have locked up and came back an hour later to find the system had booted into Windows. We were able to resolve these as a software based problem, which our tech department can walk customers through a fix. And a downloadable version of the fix can be found here: Burn-In Crash Fix – DOWNLOAD [Right click and save target as] 13. Look inside the system and verify that the 20/24 pin ATX power adapter and the 4 pin power adapter did not come out of the motherboard during shipping. It is very unlikely but we are covering all our bases that could cause a power related problem. 14. The power supply in the system may be bad. One way to check for a power supply failure is to smell the vent on the back of the power supply where the fan is. If the power supply failed 50% of the time it will emit a burning or metallic smell from the power supply. If you have an extra power supply in the house you can try that with the system to ensure the power supply you received is faulty and contact our tech department for an RMA. If you do not have an extra power supply, contact our tech department for an RMA. 15. Another thing that could be causing the problem is possible bad memory. This is another one of those unlikely things but we are trying to be thorough and cover everything. If you have extra memory you could try with the system it would be advisable. The power supply and memory are volatile parts of the system and can sometimes get damage during the shipping process, in spite of how gentle UPS is with packages ;) Those are the general steps you want to take to try and resolve any problems that may have occurred to keep a system from starting up. If you go through this guide and are still running into issues and would like to check into some other technical guides that may help you resolve them, try checking the following links: 01. How to POST Test a Motherboard 02. Testing Memory 03. Grounding Issues and How to Spot Them These guides are a bit more technical than the information we listed here and can help for more advanced troubleshooting issues. Hopefully if you were running into a common issue you found the answers you were looking for here. If you continue to run into problems you can contact our technical support department at the following link to request technical assistance. Customer RMA / Technical Support Request
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