TECHNICAL SUPPORT AND RMA REQUEST FORM (UPDATED 03/25/2008)If you are having an issue with an item please
check the links below for online assistance,
trouble-shooting and common solutions. We provide an online
trouble-shooting guide [coming
soon] to help resolve common issues with items. We also provide the CPU "Tech Center" which has guides to walk you through more advanced
issues with hardware and setup.
CPU TECH CENTER
(ADVANCED TROUBLE-SHOOTING)
If you have an important issue with an item that
needs to be addressed quickly you should try to contact
the manufacturer of the product while you wait for our
technicians to issue a response. Most issues can be quickly resolved by working
directly with the manufacturer. Click the link below for vendor contact information
VENDOR CONTACTS PAGE
RMA SUBMISSION GUIDELINESIf you have checked the links above and are still
unable to resolve your issue you can submit a
technical support request or RMA request to return your product
for testing / repair / exchange if it is still under warranty.(Please refer to the CPU Solutions
Policy and Warranty page for warranty information specific to your items.)
Please fill out the form below to submit an RMA
request. All information is required. Make sure to include
your: NAME, PHONE NUMBER, EMAIL, SI # or SO #, a detailed problem description and SERIAL NUMBER.This will ensure timely processing of your RMA request. Please specify whether you would like a replacement, store credit or refund if eligible. (Item credits and refunds can only be requested within 30 days of purchase.)
Our Technical Support Department will usually get back to you the same day but please allow up to 24 hours during business days for a reply. Thank you.
(800) 474-4278
